Before you pay
Checkout FAQ
These answers restate the identifier, Infini asset list, and tracking rules already used on the product pages. They do not add a fee or a chargeback window.
- I chose the wrong region package. What should I do?
- Region tags in the package title are there because catalogs differ by region. If the tag does not match the account, do not continue. If you already paid and the top-up was not received, email [email protected] with the BG order number. You may request a refund or correct the UID and retry.
- I entered the wrong player ID or username. What should I do?
- The checkout field is the account that receives the top-up. Free Fire and PUBG MOBILE ask for a Player ID (UID). Mobile Legends asks for a Player ID and a Zone ID. Telegram Stars asks for the username without @. Valorant asks for the Riot ID as Name#Tag. Never enter a password. If the UID was wrong or the top-up was not received, you may request a refund or correct the UID and retry. Email [email protected] with the BG order number.
- I opened payment but did not finish. Is that a purchase?
- Continuing to payment can create a BG order number and open the hosted checkout before any payment is confirmed. Leaving that page means the top-up has not been paid. BuffGuru checkout via Infini may show these assets: USDT (Tether), USDC (USD Coin), TRX (TRON), SOL (Solana), ETH (Ethereum), BNB, and BTC (Bitcoin). Use Track order with the BG number to see the status. An unpaid order is not a completed purchase.
- How do I use Track order?
- Open Track order and enter the BG order number. No account password is required. You can also keep the checkout browser open for the private order view on that device, or email [email protected] with the same BG number.